At Outlet Desks Tables Store, we specialise in providing high-quality classroom furniture and educational equipment to schools and educational institutions worldwide. We’ve designed our shipping and returns processes to be as straightforward as possible for our education sector clients.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your institutional needs:

Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Basic tracking included

Note for International Customers: Some Asian countries and remote regions may not be serviceable. Please contact us at [email protected] before ordering if you’re unsure about delivery to your location.

Returns & Exchanges Policy

Key Information

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer’s responsibility (original shipping fees non-refundable)
  • Refund Processing: 5-7 business days after we receive your return
  • Exchanges: Subject to product availability

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition with all tags and packaging intact
  • Accompanied by the original receipt or proof of purchase
  • Returned within 15 days of delivery

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following educational furniture items:

  • Classroom Chairs & Seating: Including Classroom Chairs, Classroom Swivel Chairs, Chairs & Seating, and Chairs & Stools (due to hygiene considerations)
  • Early Years Furniture: Specialized equipment requiring professional installation
  • Custom-ordered or Made-to-Measure Items: Including bespoke classroom desks, storage solutions, and any specially configured products

Return Process

Follow these simple steps to return your educational furniture items:

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and details about the product you wish to return.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely repackage the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse address (provided with your RMA) using a trackable shipping service. We recommend insuring your return.
  5. Confirmation: Once received and inspected, we’ll notify you of the approval or rejection of your refund.

Exchange Process

If you need to exchange an item for a different classroom furniture product:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify the replacement product you require (including product code if possible)

Note: You will be responsible for any price difference in the exchanged items plus additional shipping costs if applicable.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Original shipping fees are non-refundable
  • For payments made via PayPal, refunds may take an additional 2-3 days to appear in your account
  • Institutional purchasers may request refunds via school purchase order credit if preferred

Return Shipping Costs

Return shipping is the customer’s responsibility unless the return is due to our error (wrong item shipped or defective product).

For international returns:

  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges
  • We cannot refund original customs duties or taxes
  • Consider using the same carrier as your original delivery for easiest processing

Damaged or Defective Items

If your educational furniture arrives damaged or defective:

  • Contact us immediately at [email protected] (within 48 hours of delivery preferred)
  • Provide photos of the damage and packaging
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Outlet Desks Tables Store Team,

I would like to request a return/exchange for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Product Code: [If available]
Reason for Return: [Please specify]

For exchanges, I would like to receive: [Product Name and Code if known]

Please provide return instructions and your warehouse address for shipment.

Best regards,
[Your Full Name]
[Your School/Institution Name if applicable]
[Your Contact Number]

Contact Us

For any questions about our shipping or returns policy:

We appreciate your trust in Outlet Desks Tables Store for your educational furniture needs and aim to make every transaction, including returns, as smooth as possible for our school and institutional clients.