Welcome to the Outlet Desks Tables Store FAQ page. As specialists in educational furniture, we’ve compiled answers to the most common questions from educators and institutional buyers worldwide.
Product Information
What types of educational furniture do you offer?
We specialise in a comprehensive range of furniture for learning environments including:
- Classroom chairs, desks and swivel chairs
- Early years furniture and activity tables
- Storage solutions (bookcases, bin storage, cloakroom units)
- Display & presentation equipment
- ICT desks and computer furniture
- Specialist items like bubblegum storage and literature sorters
Are your products suitable for different educational settings?
Absolutely! Our furniture is designed for various educational institutions including:
- Primary and secondary schools
- Nurseries and early years centres
- University campuses
- Library facilities
- Educational department offices
Educator Tip: Many of our storage solutions are designed with child accessibility in mind, perfect for Montessori and child-led learning environments.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save preferences, and speed up future purchases.
Can I order without creating an account?
Yes, we offer guest checkout. However, creating an account provides benefits like order tracking and faster future purchases.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Delivery Information
What are your delivery options?
We offer two educator-focused delivery services:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Economy Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch
Do you deliver to educational institutions worldwide?
Yes, we serve schools and learning centres globally, excluding some remote areas and parts of Asia. Please ensure your delivery address includes specific institutional instructions (building names, reception contacts) for smooth delivery.
How can I track my order?
You’ll receive tracking information via email when your order leaves our facility. You can also log into your account to view real-time updates.
Academic Year Planning: For term starts, we recommend Standard Shipping to ensure timely delivery of replacement furniture.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date if items don’t meet your expectations. Items must be in original condition with all packaging. Please contact our education furniture specialists at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Once we receive the returned item, refunds are processed within 5-7 business days to your original payment method.
Institutional Purchases
Do you offer discounts for bulk purchases?
We frequently offer special pricing for nurseries and schools making bulk purchases. Please contact our education specialists at [email protected] to discuss your institutional needs.
Can you accommodate special delivery requirements for schools?
Absolutely. We understand academic schedules and can often arrange specific delivery windows. Please include special instructions in your order notes or contact us directly.
Need Help? Our customer service team comprises education furniture experts ready to assist with any questions about products, delivery to your institution, or special requirements. Email us at [email protected] or visit us at 54 Unit 33, St Nicholas Market, Bristol, GB BS6X 1CL.